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Elements and Performance Criteria

  1. Develop an appropriate organisational framework
  2. Improve problem solving ability
  3. Review problem solving effectiveness

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Organisational structure review includes one or more of:

operational and support functions and departments

links with value stream members

super-users and facilitators

roles and responsibilities with regard to problem solving

plans to broaden the users of problem solving approach

plans to improve the problem solving performance of personnel.

Problem finding strategies are used to identify one or more of:

problems before they become obvious or cause significant non-conformance or risk

situations not initially considered a problem but which may be hindering greater performance

strategies for finding opportunities for improvement.

Complex problem includes one or more of:

requires going into the value stream for data/information

is wider than just applying to a single job

applies to less common solutions or problems

requires a higher level of knowledge and skill

requires significant specialist knowledge

requires significant specialist skill

requires more theory/understanding of technology or process

data is not easily available and may need particular strategies to obtain

requires overcoming resistance from people including employees, customers or suppliers

requires extracting data not regularly reported from SCADA or similar systems

the problem and/or proposed solutions require reporting or authorisations from a Board or external authorities, such as licensing or regulatory bodies.

Effective solutions will include one or more of:

prevent recurrence

be within the control/ability of the organisation to implement

meet organisation goals and objectives.

Required resources include one or more of:

plant

data processing equipment

measuring and diagnostic equipment

materials (e.g. raw materials, components, work in progress, other consumables, paper and forms in electronic or hard format)

energy (e.g. heating, cooling, fuel and power)

appropriately skilled people as employees and in the value stream

finances

feedback/visual operations resources

measuring equipment.

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability, across an organisation or department/section, to:

analyse and improve problem finding capabilities of the organisation

improve the problem solving capability of the organisation

set key performance indicators (KPIs) for organisation problem solving

ongoing review of systems and processes relevant to problem solving

increase problem solving capability through identification of appropriate strategies.